|
BEFORE ARRIVAL
A few days before your arrival we will get in contact
with you via email to ask you for an estimated time of arrival and indicate to
your the name and telephone of the person that will attend you in the apartment.
We ask you to call the mentioned number in the email to confirm the time of
arrival at the apartment. Call us when you are arriving Madrid if you are coming
by car, train, bus, or just before leaving the airport if you are coming by
plane. Like you know, many planes arrive delayed and this way we try avoiding
unnecessary waiting.
At the correct time, the person designated will be waiting
at the apartment to proceed with the signing of the rent contract, paying the
rent and deposit, handing over of the keys of the apartment, explaining how the
electrical appliances work and provide you with the internet password.
Except if the hour is specified, the entrance to the home
is from 13 hours and before 21 hours. Entering later than 21 hours or on
holidays will charge a supplement of 50 EUR. Time limit is 1am.
DURING YOUR STAY
The apartment should not be used as a place for parties,
but for a place to sleep, eat, relax, etc. Our first objective is that the
client has a good experience whilst in Madrid.
We hope our clients act in an adequate manner without
causing bother to others by listening to music loud, or making any other noise
or parties that are STRICTLY FORBIDDEN. In case of complaints from the
neighbours regarding loud music or parties, Apartamentospuertadelsol reserves
the right to evict the tenant without the right to repayment of deposit or
prepaid rent.
HOME RULES
1. Please do not smoke in the apartment. Smoke on the
balcony, if there is one, or outside if not, and do not throw out cigarette ends
on the street or the patio.
2. Please respect the precint – there are people that work
and need to wake up early every day, so respect the level of noise on the stairs
at the building. Parties are not permitted.
Times of Silence:
Mondays to Fridays from 22:00 to 9:00.
Saturdays to Sundays from 00:00 to 10:00.
3. Please, turn off the air conditioning and the lights when
you leave the apartment. Remember that the client is paying for electricity, but
we are all trying to save energy.
4. Advice for tourists: Make sure you have shut all doors
before leaving the apartment and you have only taken what you need for the day,
given that there are many pickpockets operating in tourist zones.
5. Do not leave trash in the apartment on the day you are
leaving. You can throw it in the containers on the street every night between
20:00 and 22:00pm and will be picked up.
RESPONSABILITIES
Apartamentos puerta del sol will not be responsable for any
direct or indirect damage which can happen as a consequence as use of the
apartment, included are fires or robberies.
In case of any violation of the aforementioned obligations,
Apartamentos puerta del sol have the right to ask the client to leave the
apartment and the client shall have no right to any monetary compensation.
Apartamentos puerta del sol reserves the right to update any
of its terms of use at any time if it is required, in accordance with the
company's business.
Users are responsible for ensuring the observance of the terms and conditions
contained in this page. The only use the services of this site implies agreement
and acceptance of these terms and conditions and their future changes made prior
to their stay in the apartment.
These conditions do not affect the statutory rights of the user.
CLIENT IDENTIFICATION AND NUMBER
The client has to inform Apartamentos puerta del sol in the
number of people included in the booking. If you have not been informed the
number of occupants with Apartments Puerta del Sol, only the number of persons
indicated in the booking confirmation has the right to occupy accommodation. The
number of people who can use the apartment cannot be larger than expected and
the number assigned to each apartment, except for children under 2 years. Pets
are not allowed. In case of any violation of the aforementioned obligations,
Apartamentos puerta del sol criteria by themselves have the right to ask the
client to leave the apartment and the customer will not be entitled to any
compensation.
EXIT
At the scheduled time of departure, which will be
realized before 12 noon, we will go to the apartment to pick up the keys,
checking the status of the apartment and refund the deposit, the amount of
tenant electricity consumption and the rate of cleanup. |
